Emotional Sam
Samuel Hughes N° Siret : 10217170900011 26 Rue Léon Dieudé France, Perpignan

Coaching Agreement & Terms and Conditions

Individual & Couples Coaching
 

This Agreement is entered into between Sam ("Coach"), operating as Emotional Sam N° Siret : 10217170900011 26 Rue Léon Dieudé France, Perpignan and the individual(s) named below ("Client"). By booking a session or purchasing a coaching package, Client confirms they have read, understood and agreed to the terms set out in this document.
 

1. Coaching Services

1a. What Coaching Is
 

Coaching is a forward-focused, collaborative process designed to help you gain clarity, shift mindset patterns, and take meaningful action in your relationships and emotional life. Sessions take place via Zoom and are tailored to your specific goals.

Coaching is not a substitute for therapy, counselling, or medical treatment. If you are experiencing significant psychological distress, trauma, or mental health difficulties, Coach may recommend that you seek support from a licensed professional alongside or instead of coaching.
 

1b. Individual Coaching
 

Individual sessions are one-to-one between Coach and Client. Work may include but is not limited to:

• Understanding and shifting attachment patterns

• Navigating relationship challenges, breakups, or transitions

• Building emotional regulation and communication skills

• Developing self-awareness and personal boundaries

• Working on Communication and Regulation tools
   

1c. Couples Coaching
 

Couples coaching involves both partners attending sessions together. It is not couples therapy and does not constitute mediation or legal advice. Coach works with both individuals as a unit to improve communication, understanding, and connection.

Both partners must agree to and sign this Agreement. Coach reserves the right to pause or end the coaching relationship if the dynamic is deemed unsafe or unworkable for the process.

If one partner wishes to continue coaching individually following the end of a couples engagement, this can be arranged. Remaining sessions from a couples package are non-transferable to an individual package without prior written agreement.
 

2. Fees & Payment

All coaching fees are due in full prior to the first session unless a payment plan has been agreed in writing. Payment confirms acceptance of these terms.

Where a payment plan is in place, all scheduled payments must be completed regardless of whether the Client chooses to continue attending sessions, unless an alternative arrangement has been agreed in writing by Coach.
 

3. Refund Policy

Coaching fees are non-refundable once a package has commenced. Coach invests significant time in preparation, session delivery, and support between sessions, and fees reflect this commitment.

Exceptional circumstances will be considered on a case-by-case basis and at Coach’s sole discretion. Any agreed refund will be calculated based on the per-session rate for sessions not yet used, minus a €30 administration fee.

For couples packages: if both partners agree to end coaching before the package is complete, the same refund policy applies. If the relationship ends during the coaching engagement and both parties wish to cease sessions, Coach will consider a partial refund of unused sessions at their discretion (see Section 3 above).
 

4. Scheduling, Cancellations & No-Shows

Sessions are booked via mutual agreement and take place on the dates and times confirmed at booking.

Rescheduling

Client may reschedule a session with a minimum of 24 hours’ notice at no charge. Rescheduling requests within 24 hours of a session will forfeit that session, except in genuine emergencies which will be assessed at Coach’s discretion.
 

No-Shows

If Client fails to attend a session without notice on two occasions, Coach reserves the right to pause or end the coaching relationship. No refund will be issued for missed sessions.

Coach Cancellations

In the rare event that Coach must cancel a session, it will be rescheduled at the earliest mutually convenient time, or added to the end of the coaching package.
 

5. Communication Between Sessions

Coach welcomes brief communication between sessions via email at sam@emotionalsam.com. This is intended for sharing wins, quick check-ins, or flagging anything urgent before the next session.

Coach aims to respond within 48 hours Monday to Friday. Communication outside of this (evenings, weekends) will be responded to at Coach’s discretion.

Between-session support is not a substitute for a full session and is not intended for extended coaching conversations.
 

6. Confidentiality

Coach’s Obligations

Everything shared within the coaching relationship is treated as strictly confidential. Coach will not share any information about Client(s) with any third party without prior written consent, except where required by law (see below).

Couples Coaching Note

In couples sessions, both partners are present and information is shared in that context. Coach will not conduct individual calls with one partner to discuss the other without both parties’ knowledge.

Limits of Confidentiality

Confidentiality may be broken without consent in the following circumstances:

• There is reasonable concern that Client or another person is at risk of serious harm

• Child abuse or neglect is disclosed or suspected

• A court order requires disclosure

In any of the above situations, Coach will, where possible, discuss this with Client before taking action.
Client Confidentiality

Client agrees to keep all coaching materials, frameworks, and processes shared during the engagement confidential. These are proprietary to Emotional Sam and may not be shared, taught, or reproduced without written permission.
 

7. Client Responsibilities

To get the most from coaching, Client agrees to:

• Show up on time and prepared for sessions

• Engage honestly and openly with the coaching process

• Take responsibility for their own decisions and actions

• Reach out between sessions if something important comes up

• Inform Coach if their circumstances change significantly

For couples: both partners agree to engage in good faith and with genuine commitment to the process. Coaching works best when both people are willing participants.

 

8. Wellbeing & Safeguarding

Client confirms that they are in a sufficient state of emotional and psychological wellbeing to engage in coaching. Coaching is most effective when major emotional wounds are already healing or have been addressed with professional support.

If at any point Client’s wellbeing deteriorates to the point where coaching is no longer appropriate, Coach will raise this directly and may recommend a pause or referral to a qualified mental health professional.

Client takes responsibility for their own wellbeing throughout the coaching relationship and agrees to seek professional help if needed.
 

9. Limitation of Liability

Coach makes no guarantees about specific outcomes from the coaching process. Results depend on Client’s engagement, effort, and individual circumstances.

Coach is not liable for any decisions made by Client as a result of coaching, or for any indirect or consequential outcomes arising from the coaching relationship.
 

For any questions about these terms, please contact: sam@emotionalsam.com